Customer Service Policy

We are committed to providing friendly, professional and efficient customer service for all shopping related inquiries. Our customer service team aims to resolve customer questions and issues in a timely and polite manner throughout your shopping experience.

Customers can reach out for support regarding product details, order status, shipping questions, return applications and general service consultation. We strive to respond to all legitimate inquiries as quickly as possible within standard working hours.

Our service covers the whole process from pre-purchase product consultation, order tracking, to return and refund after-sales assistance. We follow unified service standards to ensure every customer receives equal and respectful treatment.

Our customer service team can assist with platform business related issues only. We do not provide professional medical advice, product overuse guidance or third-party service agency support. All service solutions are limited to our own product and order related matters.

We welcome customer feedback and reasonable suggestions on products, logistics and service experience. All valuable comments will be recorded and referred to for continuous optimization of our product selection and service system.